Reference

Your Legal Rights on mixslot

We run our platform where local law permits, and your account, deposit and withdrawal activity is governed by the terms you accept when you register.

Account verification rulesData handling & cookiesWithdrawal verificationContact & request channels
Explore the Lobby Read FAQ
mixslot Your Legal Rights on mixslot
REACH OUR TEAM

How to Contact Us About Legal & Account Matters

In-App Messaging Open your account settings, select Help, and send a message to our support desk. Available during operational hours. Responses to legal inquiries or account questions typically arrive within 24 hours.
Email Support Send account, withdrawal, or data-access requests to our support inbox. Include your account ID and a clear description of your question. We aim to reply within one business day.
Live Chat Jump into the lobby, tap the Help icon and select Chat. Our team responds during active hours. Legal and policy questions may be escalated to a specialised handler for a detailed reply.
HOW WE PROTECT YOU

Data, Security & Account Access — What You Need to Know

Identity Verification

When you open your account, we collect your name, date of birth and payment details to verify who you are. This stops fraud and ensures withdrawals match your deposit method. Re-verification may occur if we detect unusual activity.

Payment Data

DANA, OVO, GoPay and QRIS transaction data is encrypted and stored separately from your account password. Your payment history is retained for accounting and dispute resolution. You can request a copy of your payment records via support.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences, and track how you use the lobby so we can fix bugs and prevent fraud. You can review and adjust cookie settings in your browser; some features may not work if you disable them entirely.

Withdrawal Verification

Before we send funds back to your DANA, OVO, GoPay or QRIS account, we cross-check the destination against your deposit records. This takes minutes to hours depending on the payment partner's processing speed and time of day.

Data Retention

We keep account records, verification documents and transaction logs for as long as your account is active, plus the retention period required by local law or as needed for dispute resolution. You can request deletion where permitted by law.

Your Access Rights

You can request a copy of all personal data we hold on you, ask for corrections if details are wrong, or request account closure. Contact support with your account ID and a clear description of what you need.

Legal Questions Players Ask

Send a closure request to support with your account ID. We'll verify your identity, process any outstanding withdrawals, and close your account within 3–5 business days. Your data will be retained according to legal requirements or deleted where permitted by law.

Withdrawals are verified against your deposit history and registered payment details before we send them. Once the transfer clears on the DANA, OVO, GoPay or QRIS side (usually within minutes to a few hours), the funds are yours. We do not reverse completed transfers.

Yes. Contact support, provide your account ID, and request your data download. We'll compile your personal information, account history and transaction records into a file and send it to you within 10 business days, where local law permits.

If you notice unauthorised deposits, withdrawals or login attempts, contact support immediately. We'll review your account security, verify your identity, and investigate the transaction. Depending on what we find, we may freeze your account, reverse fraudulent transactions or work with your payment provider.

Your password is encrypted and never stored in plain text. We also use industry-standard security practices to protect your login sessions. Never share your password with anyone, including our support team. If you suspect your account is compromised, change your password immediately.

mixslot operates where local law permits. Your account is governed by the terms you accept at registration and applicable local law in your region. Eligibility for account opening and payment methods like DANA, OVO, GoPay and QRIS depends on local law.

We retain account records, identity documents and transaction logs for the period required by local law or for dispute resolution purposes. After that retention period expires, we delete or anonymise your data. You can request earlier deletion where permitted by law.

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