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Terms and Conditions That Protect Your Account

When you open an account with us, you're entering into a real agreement about how your deposits work, what happens when you withdraw, and how we handle disputes.

Account SetupDeposit & WithdrawalResponsible UseDispute Resolution

Explore the Lobby Read FAQ

Our Legal Posture and Your Rights

mixslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mixslot operates this platform where local law permits, and these terms apply to your use of our account, lobby and payment systems. Where access or eligibility is discussed, it depends on local law. Your account is personal and non-transferable; you agree not to share login credentials

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or use multiple accounts to circumvent our systems. Deposits via DANA, OVO, GoPay and QRIS are processed through our licensed payment partners and held in segregated wallets until you withdraw. We retain account records and transaction history for the period required by our payment processors and
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dispute protocols. If you believe any term has been breached or your account has been compromised, contact our support team immediately.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US

How to Contact Us About These Terms

Live Chat Open the support bubble in your account and speak to our team directly. Available during peak lobby hours to answer questions about account rules, deposit holds or withdrawal verification.

Email Support Send account questions or term clarifications to our support inbox. We respond within 24 hours to requests about your rights under these terms or disputes.

Account Settings Review your account agreement and current settings in the Account → Legal section. You can request a full copy of the terms you accepted when you registered.

HOW WE HANDLE IT

Data, Security and Your Account Rights

Account Data

We collect name, email, phone and payment details to verify your identity and process deposits and withdrawals. This data is encrypted in transit and stored securely. You can request a copy of your personal data at any time via Account Settings.

Cookies and Login

We use session cookies to keep you logged in and track your account activity for fraud prevention. Cookies expire when you log out. Clear them to reset your login on a shared device.

Payment Verification

When you withdraw, we verify your identity and the receiving account matches your registered payment method. This protects your funds and keeps fraudulent transfers out of your account.

Dispute Records

We keep transaction logs and chat transcripts for 90 days after any dispute is resolved. This allows us to investigate chargebacks and refund requests fairly and quickly.

Account Changes

To update your registered payment method, email address or phone number, go to Account → Settings and follow the verification steps. We send a confirmation code to your registered email.

Request Assistance

If you want to modify or remove your data, request account history or clarify your rights, contact support via live chat or email. We respond within 24 hours with your account information.

Questions About Your Account Terms

No. Your account is personal and non-transferable. Sharing login credentials or allowing another person to use your account violates our terms and may result in account suspension. Each person must open their own account with their own identity and payment method.

Go to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. If you can't access that email, contact support via live chat with your registered phone number and we'll verify your identity and help you regain access.

Yes. Deposits are processed through our licensed payment partners and held in segregated wallets until you withdraw or use them in the lobby. If a deposit fails, we refund it to your original payment method within 24 hours automatically.

Withdrawals via DANA, OVO, GoPay and QRIS usually arrive within 15 minutes after verification. Bank transfers may take 1-3 business days depending on your bank. We verify your identity and receiving account before processing to prevent fraud.

Minimum deposit is Rp 10,000 and maximum per transaction is Rp 50,000,000. Withdrawal limits depend on your account history and payment method. Check your Account → Wallet for your current limits after you register.

If the withdrawal hasn't been verified yet, contact support immediately via live chat and we can stop it. Once verified and sent to your payment method, you can't cancel — the transfer is with your bank or payment partner.

Account suspension means you can't log in or access your lobby temporarily. It happens if we detect unusual activity, you violate the terms (like using multiple accounts), or there's a payment dispute. Contact support to understand why and what steps restore access.

Terms and Conditions That Protect Your Account

How to Contact Us About These Terms

Data, Security and Your Account Rights

Account Data

Cookies and Login

Payment Verification

Dispute Records

Account Changes

Request Assistance

Questions About Your Account Terms

01 Can I share my mixslot account with someone else?

02 What happens if I forget my password or lose access to my account?

03 Are my deposits protected when I send them via DANA, OVO, GoPay or QRIS?

04 How long does a withdrawal take after I request it?

05 What is the minimum and maximum I can deposit or withdraw?

06 Can I cancel a withdrawal after I've requested it?

07 What does 'account suspension' mean and when does it happen?

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