Reference

How mixslot Handles Your Personal Data

At mixslot, your personal data belongs to you — we collect only what we need to run your account securely, process your DANA, OVO, GoPay and QRIS transactions…

Data collected only as neededDANA, OVO, GoPay & QRIS transaction records protectedAccount data deletion on requestIndonesia-based support for data queriesNo third-party data selling

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What Data We Collect and Why

mixslot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with us, we record your name, email address, contact number, and the payment method you use — whether that is DANA, OVO, GoPay or QRIS. We also log device identifiers and session timestamps to detect unusual access patterns and protect your

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wallet. Financial transaction data tied to each deposit or withdrawal is retained for audit and dispute resolution. Access to your data by third parties depends on local law; we do not share it for marketing purposes without your explicit consent. If you are in Surabaya or
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anywhere else in Indonesia, the same data standards apply to your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

DATA QUERY CHANNELS

Reach Us About Your Privacy

If you have a question about how your data is stored or want to submit a deletion request, our support team is available 24 hours a day, seven days a week.

Live Chat Open your account dashboard and tap the chat icon — our agents are available around the clock to log your data query and give you a reference number within minutes.

Email Privacy Team Send your full request to our privacy email address. Include your registered email and the specific data point you are asking about; we respond within one business day.

Telegram Support Message our official Telegram support handle any time. This channel is monitored 24/7 and is particularly useful for urgent account-security or data-access concerns.

DATA HANDLING STANDARDS

How We Keep Your Account Data Secure

Every layer of our data handling — from the moment you tap confirm on a QRIS payment to the point your withdrawal clears — is designed to keep your personal information contained…

Encrypted Storage

All account credentials and payment identifiers are stored using AES-256 encryption at rest. This means your DANA wallet ID or OVO-linked number cannot be read in plain text by any internal or external party.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and currency settings. You can clear or block non-essential cookies at any time via your browser settings without losing your account access.

Retention Schedule

Transaction records are kept for a maximum of five years to meet audit requirements where local law mandates it. Account profile data is deleted within 30 days of a verified account closure request.

Third-Party Access

We share data with payment processors — such as the networks behind GoPay and QRIS — only to the extent needed to complete your transaction. No marketing partner receives your personal data without your written consent.

Account Security Alerts

Any login from an unrecognised device triggers an automatic email alert to your registered address. You can then confirm or deny the session directly from that email within a 15-minute window.

Data Correction Requests

If any personal detail on your profile is incorrect — name, contact number, linked email — you can raise a correction request through live chat or email. We update verified corrections within two business days.

Your Privacy Questions Answered

These are the questions we hear most often from account holders in Indonesia about how their data is managed. If something is not covered here, our 24/7 live chat team can walk you through the details specific to your account.

We collect your name, email address, phone number, date of birth and the payment method you link — DANA, OVO, GoPay or QRIS. We do not collect data beyond what is needed to verify your identity and process transactions.

Each DANA and OVO transaction is logged with an encrypted reference number, the amount, timestamp and outcome. These records are held on secured servers and are only accessible to authorised compliance and finance staff.

Yes. Email our privacy team from your registered address requesting a full data export. We compile and return a structured file within seven business days covering account profile, transaction history and any support correspondence.

Submit a deletion request via live chat or email with your account ID. After identity verification, we remove your profile data within 30 days. Transaction records required by audit obligations under local law are retained separately.

We share data only with the payment processors needed to complete your GoPay or QRIS transactions and with compliance bodies where local law requires it. Your data is never sold or passed to advertisers.

We use essential session cookies and optional preference cookies. You can disable non-essential cookies through your browser or device settings at any time; this will not prevent you from accessing your account or making deposits.

Profile data is deleted within 30 days of confirmed account closure. Financial records are retained for the period required by applicable audit standards where local law permits. You will receive a confirmation email once deletion is complete.

How mixslot Handles Your Personal Data

Reach Us About Your Privacy

How We Keep Your Account Data Secure

Encrypted Storage

Cookie Management

Retention Schedule

Third-Party Access

Account Security Alerts

Data Correction Requests

Your Privacy Questions Answered

01 What personal data does mixslot collect when I register?

02 How are my DANA and OVO transaction records stored?

03 Can I request a copy of all the data mixslot holds on me?

04 How do I ask for my account data to be deleted?

05 Does mixslot share my data with third parties?

06 What cookies does mixslot use and can I turn them off?

07 What happens to my data if I close my account?

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